CURRICULUM VITAE
H.No: 2-3-64/10A/52
Ground Floor, Ram Nivas, Amberpet, Hyderabad.
Ph: +91 40 64507372 (Res)
Mobile: +91 09916419484
E-Mail: punjari_sai24@rediffmail.com
punjarisai@gmail.com
P. Sai Narayan
_____________________________________________________
Career Objective:
To be a member of an organization where growth prospects are unlimited and individuals are recognized by their work, and looking ahead to work in a challenging environment and strive for excellence.
Current Job Profile:
Company : MACH India pvt Ltd,
Department : NRTRDE & Fraud Analytics Team
Duration : 18 May 2007 to till date
Designation : Sr.Fraud Analyst
Responsibilities:
Ø Fraud Analysis for all International roaming customer’s of clients who opted for MACH fraud protection services.
Ø Supporting Client Support 24*7 team.
Ø Giving inputs to fair Isaac for improving the fraud system.
Ø Training of all new employees on fraud Systems.
Achievements:
Ø First person to get trained on MACH Fraud protection integration system.
Ø Automated the process of sending HUR & SUR reports to all clients on a daily basis.
Previous Job Profile:
{1} Company : TATA Teleservices Ltd,
Department : Customer care, Credit management, Fraud Management Team
Duration : 19 Dec 2005 to 18 May 2007
Designation : Officer
Responsibilities:
Ø Supervising FMS team
Ø Prevent fraud and control excess usage of all the customers of AP circle.
Ø To Track the customer’s who are involved illegally in ILD routing.
Ø Offer Analysis for all new & existing post paid products across AP.
Ø Operations and Marketing of ECS (Electronic clearing systems).
Additional Responsibilities:
· Handling the UMR team in the absence of my Supervisor.
· Credit Verification auditing for AP circle.
· Helping corporate RA in investigating Prepaid Customers.
· Preparation of CMR (credit management report), which is send to the corporate office and COO of AP circle on a daily basis.
· Auditing of Alarm and ISD Action Reports, which is send to the corporate RA and circle RA (Revenue Assurance team) on a daily basis.
Achievements:
· Awarded the LEVEL-1 CERTIFICATE OF FUNCTIONAL APPREACIATION & RECOGNITION for the month of Feb 2006.
· Scored 99% in the month of Jan, Feb, Mar, Apr, May & June 06 in Alarm, ISD, Content, Roaming process.
· Error percentage in FMS has been less then 2.0 in the month of Jan, Feb, Mar, Apr, May & June 06.
· Recognition for tracking 10 customers who were involved in ILD routing in the month of Feb 06.
{2} Company : TATA Teleservices Ltd through Crux Management Services
Department: Customer care, Credit management, Usage Monitoring Team
Duration : 24 March 2004 to 19 Dec 2005
Designation : Customer Service Representative
Responsibilities:
Ø Responsible for monitoring and analyzing daily usage reports (DUSR, Alarm, and ISD).
Ø Responsible for Re-Activating Long Distance and Out Going facilities of the customers soon after the payments are made.
Ø Calling the customers and inform them regarding their unbilled and billed amounts, and make sure the payments are made in time.
Ø Responsible for monitoring, analyzing and closing value alarms generated in FMS.
Ø Analyzing all precheck generated alarms.
Ø Preparing DUSR report and allocating to all CSR’s.
Ø Preparing Alarm and ISD Action Reports, which is send to the corporate RA and circle RA (Revenue Assurance team) on a daily basis.
Additional Responsibilities:
Ø To take care of barring and unbarring of Pre-Paid phones of AP Circle in the absence of IN (Intelligence Network).
Ø Handling FMS team in the absence of my supervisor
Achievements:
Ø Rated India’s Top Fraud Management Team among all the circles of TATA
Teleservices Ltd for the month of Feb 2005.
Ø Awarded the LEVEL-1 CERTIFICATE OF FUNCTIONAL APPREACIATION & RECOGNITION for the month of March 2005.
Ø Successfully controlled the CLONING up to 80%.
{3} Company : GE country wide through CK associates
Department : Collections
Designation : Collection Executive
Duration : July 02 2003 to Jan 30th 2004
Responsibilities:
Ø Inform the customer about cheque bounce.
Ø Making sure that EMI (every month installment) along with bounce charges are paid.
Ø Meeting all this activities with in a period of 12 days.
Educational Qualifications:
Ø Pursuing MBA from Sikkim Manipal University.
Ø Bachelor of Commerce from Osmania University (2000-2003)
Ø Intermediate from St.Stephen’s Junior College (1998-2000)
Ø Schooling from Shanti Niketan high school (1997-1998)
Technical Skills:
Ø Ms-Office
Personal Profile:
Father’s name: P .Jagdish Narayan
Date of Birth: 24 Oct 1982.
Marital status: Single
Languages known: English, Hindi and Telugu.
Hobbies: Listening to music, net surfing.
Date:
Place: Hyderabad (P. Sai Narayan)
